Return Policy

RETURN POLICY

 

Last updated April 25, 2022

 

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

All bookings are non-refundable after 48 hours.

 

All event tickets are non-refundable.

 

RETURN PROCESS

 

To return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the address of the vendor.

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

 

Please Note

Your right to cancel an Order only applies to Goods that are returned in the same condition as You received them. You should also include all of the products instructions, documents and wrappings. Goods that are damaged or not in the same condition as You received them or which are worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in Your possession.

We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and You will not incur any fees for such reimbursement.

You will not have any right to cancel an Order for the supply of any of the following Goods:

 

  •        The supply of Goods made to Your specifications or clearly personalized.
  •        The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  •        The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  •        The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
  •        The supply of digital content which is not supplied on a tangible medium if the performance has begun with Your prior express consent and You have acknowledged Your loss of cancellation right.

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

 

sales@aidamm.com

 

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